Contact us
9:30–18:00 IST (UTC+5:30)
Sarventic Solutions LLP
446, Malabar Innovation & Entrepreneurship Zone, Kannur University Campus, Kannur, Kerala 670567, India
LLPIN: ACX-9559
When you write to us, please include your school's name, your role (administrator, teacher, staff, parent or student), the device you are using, and the version of the app shown at the bottom of the app's Settings screen. It lets us answer on the first reply instead of the third.
Common questions
How do I get an account?
Accounts for Sarventic SchoolOS are created by your school, not by us and not through the app. The app has no public sign-up. If you are a parent or student and cannot sign in, contact your school office — they can issue or reset your credentials. If you are a school administrator and need additional staff accounts, sign in to the web platform and create them under Staff Management, or write to info@sarventic.com.
I have forgotten my password
Use the "Forgotten password" link on the app's sign-in screen. A reset link is sent to the email address your school has on record for you. If no email arrives within a few minutes, check your spam folder, then confirm with your school office that the address on record is correct — parents' addresses are often entered at admission and never updated.
The information shown about my child is wrong
Attendance, marks, fee balances and personal details are entered and maintained by your school. Sarventic does not edit school records. Raise the correction with your school office; once they update it, the change appears in the app immediately. If your school believes the error is a fault in the software rather than a data-entry mistake, ask them to write to us at info@sarventic.com.
I am not receiving notifications
Check three things in order: that notifications are enabled for Sarventic SchoolOS in your device settings; that you have not muted the specific announcement channel inside the app; and that your school has your current mobile number and email. Schools send notices by app notification, SMS, email or WhatsApp depending on their own configuration, so a missing SMS may simply mean your school sends that particular notice through a different channel.
How do I delete my account and my data?
You can request deletion of your account and associated personal data at any time, from inside the app or from our public request page. Student and staff accounts are owned and administered by the school, which affects how a request is handled — the full explanation and the request form are on the Delete your account page.
What data does the app collect?
Every category of data we collect, why we collect it, who it is shared with and how long it is kept is itemised in our Privacy Policy. If you have a question the policy does not answer, write to privacy@sarventic.com.
I want to report a fault or suggest a feature
Write to info@sarventic.com with a description of what you expected to happen and what happened instead. Screenshots help. Faults affecting a whole school are prioritised the same working day.
For school administrators
Schools licensing Sarventic SchoolOS have a named point of contact for implementation, data migration and staff training. If you do not know who yours is, write to info@sarventic.com from your official school address and we will connect you.
For questions about a data processing agreement, retention schedules, or a parent's data request that has been escalated to you, contact privacy@sarventic.com.