Delete your Sarventic SchoolOS account and data

So that we can identify the correct account and confirm you are entitled to make the request, please include:

• the full name on the account;
• the email address or mobile number registered to the account;
• the name of your school or institution;
• your role — administrator, teacher, staff member, parent or guardian, or student; and
• if you are a parent or guardian requesting on behalf of a child, the child's name and their relationship to you.

We acknowledge every request within 2 working days and complete verified requests within 30 days. We may write to you once to verify your identity before acting; we will not ask you for your password.

This is the part that differs from most apps, and it is worth reading before you send a request.

Sarventic SchoolOS is licensed to schools. Student, parent and staff accounts are created and administered by the school, and the school — not Sarventic Solutions LLP — decides what records it keeps about its students and employees. In data-protection terms the school is the data fiduciary (controller) and Sarventic Solutions LLP is the data processor acting on its instructions.

That has a practical consequence. We can always delete your Sarventic account — your login, your credentials, your app session and device records, and your notification preferences. Where you ask us to delete school records about you, such as attendance, marks, fee history or an employment record, we must refer that part of the request to your school, because those records belong to the school and it may be required by education regulations to keep them.

You do not have to contact your school first. Send your request to us and we will action the part we control, tell you plainly which part we cannot, and forward the remainder to your school on your behalf with a copy to you.

Where the account belongs to a person under 18, a parent or legal guardian may make the request on the child's behalf, and we will act on a verified guardian's request. Under India's Digital Personal Data Protection Act, 2023, the rights of a child are exercised by their parent or lawful guardian, and we may ask your school to confirm the guardian relationship recorded at admission before we proceed.

A student who holds their own account may also request deletion of that account directly. Where the student is under 18 we will notify the school and the registered guardian before completing the deletion, so that a child's school record is not removed without the adults responsible for it knowing.

On completion of a verified request, the following are permanently deleted from our production systems:

• your account, username and authentication credentials;
• your profile details held by Sarventic — name, email address, mobile number, profile photograph;
• your device registrations, push-notification tokens and saved app sessions;
• your notification and language preferences;
• in-app messages and announcements addressed to you personally; and
• diagnostic and usage records linked to your account identifier.

Deletion is permanent. We do not offer deletion as a temporary deactivation, and a deleted account cannot be restored.

Retained records are not used for any purpose other than the one stated above, and are not used to re-create your account or to contact you.

If we refuse a request, we will tell you why. If you disagree with our decision, contact our Grievance Officer:

Full details of how we handle personal data are in our Privacy Policy. For anything else, our support page lists our contact details and hours.